Refunds & Returns Policy
Everything here is digital and lands instantly, so sales are final — which is why the Pass starts with a free week. The exceptions are below.
This Refunds & Returns Policy applies to all purchases and memberships on Sellvia Mall, a digital marketplace offering downloadable AI tools, guides, checklists, templates and courses for everyday money, work, learning and life.
All Sales Are Final
Everything here is digital and lands the second you get it, so once a product has been opened or downloaded, the sale is final – there is nothing to send back. That is exactly why the Pass starts with a free week: try it properly first. The few cases where we do refund are below.
Infinity Pass & Free Trial
- The Pass starts with a 7-day free trial. Nothing is charged during that week, we email you before the first payment, and cancelling before it ends means you are never billed.
- Once a paid period begins, charges for that period are non-refundable. If you cancel, you keep access until the end of the period you’ve already paid for, and everything you’ve downloaded stays yours.
- Purchase-only products are one-time purchases and follow the “all sales are final” rule above.
AI Tokens
- Tokens are non-refundable – the welcome bonus and any you buy later.
- Tokens have no cash value, cannot be exchanged for money or credit, and cannot be transferred to another account.
- The upside: they never expire and they are not lost if you cancel. Whatever is left stays in your account.
Exceptions — When a Refund May Be Issued
A refund may be granted only in the following situations:
- Duplicate purchase — You accidentally purchased the same product more than once using the same email address and payment method.
- Defective or inaccessible files — You received a corrupted file or were unable to access a product, and we are unable to provide a working replacement within a reasonable timeframe.
How to Request a Refund
If you believe your case qualifies, contact us within 7 calendar days of the charge at support@mall.sellvia.com. Include the email address used at checkout, your order confirmation number, and a brief explanation of the issue. Our support team typically responds within 1–2 business days.
Important Notes
- Refunds will not be issued for digital products that have already been accessed or downloaded, unless the product is proven to be defective.
- Infinity Pass charges for a period already started are non-refundable; cancellation stops future billing and keeps access until the period ends.
- We reserve the right to decline refund requests that do not meet the conditions outlined in this policy.
- All refund decisions are made at the sole discretion of Sellvia Mall and are considered final.