Payment Methods
Checkout should take seconds and hold no surprises. Here is what we accept, how your payment is handled, and what to do if something goes wrong.
At this time, we do not accept checks, money orders, cryptocurrency, or buy-now-pay-later services.
Infinity Pass Billing
The Infinity Pass starts with a 7-day free trial (a valid payment method is required, but you’re not charged during the trial). Unless you cancel before the trial ends, it converts to a paid membership and renews automatically each month at the price shown on the site, until you cancel. We send a reminder email before the first charge, and you can cancel anytime from your account.
Buying AI Tokens
Some tools build the answer around your own details, and that runs on AI tokens. Your trial starts with a welcome bonus of 100 AI tokens on the house. If you run out, you can top up any time in your account – balance, prices and history all live there.
Top-ups are one-time charges: no subscription, nothing renewing quietly in the background. Tokens never expire, and they are non-refundable (see our Refund Policy).
Changing Your Card
Cards expire, banks reissue them, and sometimes you simply want to pay with a different one. You can add a new card or change the default one at any time in your account, under payment settings – the change applies to your next renewal. If anything goes wrong there, write to support@mall.sellvia.com and our team will update it for you.
If a renewal fails because the card on file has expired, we’ll email you before anything happens to your membership, so there is time to fix it.
Security & Payment Processing
All payments on Sellvia Mall are processed securely using industry-standard encryption and trusted third-party providers:
- Stripe for credit/debit cards and digital wallets
- PayPal for account-based payments
We never store or have access to your full card number or CVV. All transactions are handled in compliance with PCI-DSS security standards, ensuring your payment information remains protected at all times.
Billing Descriptor on Your Statement
After a successful charge, your bank or PayPal statement will display: SELLVIA LLC. All charges are processed in U.S. Dollars (USD) unless otherwise stated during checkout.
Order Confirmation & Receipts
Once your payment is successfully completed, you’ll receive an order confirmation email with access to your products, and a payment receipt sent automatically by Stripe or PayPal, depending on the payment method used.
If you don’t receive your confirmation or encounter any issues, please contact us at support@mall.sellvia.com.
Failed or Declined Payments
If your payment doesn’t go through, try the following:
- Double-check your card details and billing address
- Confirm the transaction hasn’t been blocked by your bank
- Try a different payment method
Still having trouble? Reach out to our support team — we’re happy to help: support@mall.sellvia.com. We typically respond within 1–2 business days.