Privacy Policy

Who We Are

Sellvia Mall is a digital marketplace operated by Sellvia LLC. Sellvia Mall is a separate service from Sellvia’s ecommerce platform, but both are operated by the same legal entity.

I Am a Sellvia Mall Website Visitor

Sellvia Mall website visitors are users who browse pages on mall.sellvia.com, read content, view products, or interact with the site without completing a purchase.

What personal data we collect

• Email address and phone number (if voluntarily provided via forms, subscriptions, or support requests)
• Browser, device, and operating system information
• IP address and approximate location
• Pages visited, time spent, and interaction data

Why we collect this data

• To provide access to the catalog and product information
• To send account-related, service-related, and optional promotional emails
• To send automated SMS notifications (including account updates and promotional messages). Message and data rates may apply. You can opt out of promotional SMS by replying “STOP.”
• To improve website performance, usability, and content relevance
• To prevent fraud and abuse

I Am a Sellvia Mall Customer

A Sellvia Mall customer is an individual who has created an account and started an Infinity Pass (including a free trial) or accessed or purchased at least one Digital Product.

What personal data we collect

• First name and last name
• Email address
• Phone number
• Order history, downloaded products, and purchased products
• Infinity Pass and billing status (plan, trial status, renewal date)
• AI token balance, top-up purchases and the number of generations run
• Browser, device, and operating system data
• Navigation and interaction data

Why we collect this data

• To create and manage your Sellvia Mall account
• To provide the Infinity Pass, deliver Digital Products, and manage your subscription, token balance and billing
• To verify identity and prevent trial or subscription abuse
• To provide customer support
• To send service-related communications (e.g., order confirmations, account access, billing and subscription updates)
• To improve platform experience and product offerings

Phone numbers may also be used to send automated SMS notifications, including service updates and promotional messages. You may opt out of promotional SMS at any time.

Information You Enter Into AI Tools

Some products need the details of your own situation to be useful – a bill, a job posting, a contract, a letter (“Input”). We know that is sensitive, so here is exactly what happens to it.

• Input is transmitted confidentially to the AI model that produces your result, over an encrypted connection, solely to generate that result.
• We do not store your Input on our side, and we do not use it to build profiles, to market to you, or to train our own models.
• We record only what is needed for billing and support – that a generation took place and how many tokens it used – not the content you entered.
• Please avoid entering more personal data than the task requires. Never include full payment card numbers, passwords, or government identification numbers.
• Results are produced automatically and may contain errors. Review anything important before you rely on it or send it to someone.

Fraud & Abuse Prevention

To maintain fairness and platform integrity, we may collect and analyze data related to account activity, device identifiers, IP address patterns, and behavioral signals.

This data is used solely to enforce one free trial per person, prevent fraud, automation, or misuse, and protect the Service. This data is never sold or shared for advertising purposes.

Third Parties We Share Data With

To provide reliable services, Sellvia Mall works with trusted third-party providers:

• Email & Messaging Services — Used to send account notifications, login links, newsletters, and subscription-related communications.
• Analytics Providers (e.g., Google Analytics) — Used to understand site usage, improve performance, and optimize user experience.
• Payment Processors (e.g., Stripe, PayPal) — Used to process payments and recurring Infinity Pass billing securely. Sellvia Mall does not store credit card details.

These third parties only receive the minimum data necessary to perform their services and are bound by confidentiality and data protection obligations.

How We Protect Your Personal Data

• Personal data is accessible only to authorized Sellvia employees
• Data is stored on secure servers with access controls
• Authentication systems protect account access
• Analytics data is automatically deleted according to configured retention periods (typically up to 2 years)

We take reasonable technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

Cookies & Tracking Technologies

On the Website

Cookies and similar technologies are used to recognize returning visitors, remember preferences, analyze traffic and performance, and improve user experience.

In Email & Platform Usage

Tracking may be used to measure email engagement, improve content relevance, and ensure secure access links function correctly.

By continuing to use Sellvia Mall, you consent to the use of cookies and similar technologies as described.

Your Rights Under GDPR

You have the right to:

• Request a copy of the personal data we hold about you
• Request correction or deletion of your personal data
• Withdraw consent for marketing communications
• Object to certain types of data processing

To exercise these rights, contact us at: support@mall.sellvia.com

Data Retention

We retain personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer required, it is securely deleted or anonymized.

Information you enter into AI tools is not retained by us: it is passed to the model to produce your result and is not stored in your account history. Account, order, token-balance and billing records are kept for as long as your account exists and afterwards only where the law requires it.

Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of Sellvia Mall after changes take effect constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact: support@mall.sellvia.com